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How customization helps our HCM partners
Whether during the presales process, during implementation, or over the course of a long term client relationship – discerning HCM clients encounter new needs as their businesses grow and evolve. While HCM technology naturally grows to fit its users, some clients encounter needs that fall outside the typical capabilities of an HCM system.
Simply put, client customization can turn a “no” into a “yes.” For top HCM sales and account representatives who want to go beyond basic spreadsheet workarounds to take their clients further, CIC client customization is a cost-effective option to help clients create truly unique end user experiences. And unlike fully custom software development, CIC client customization is based on pre-made components designed to work seamlessly with HCM systems.
Custom software development vs CIC client customization
Many clients are concerned that “custom” development will be expensive, unpredictable and time consuming. Thanks to CIC’s proven, streamlined approach to client customization, most solutions can be developed at a fraction of the cost of true custom software development. Powered by Valet Data Platform, CIC’s “custom” solutions take advantage of many pre-built components that are designed to work seamlessly with modern HCM systems.
| Custom development | CIC client customization |
|---|---|
| Entire solution must be built from the ground up | 90% of solution can take advantage of CIC’s pre-built tools within Valet Data Platform |
| May have difficulty integrating with the unique requirements of HCM systems | CIC specializes in HCM system integration |
| Can cost over $100k to develop a single application | Development costs start at just $15,000 |
| Requires careful planning for secure hosting requirements | Fully hosted using CIC’s secure technology |
| May require ongoing management from client | Fully managed by CIC |
1. Discovery / demo
CIC leads an interactive new client discovery call, which includes a demonstration of CIC’s Valet Platform technology. Valet allows CIC to expedite custom projects by applying pre-built technology.
2. Solution setup
Within days of a new client starting with CIC, we are able to create a client instance and end user experience, allowing clients to log in, use solutions as they are being developed, and provide feedback early.
3. Last-mile customization
CIC works with clients to develop only the truly unique parts of their solution. This is the “custom development” part of our process, which allows us to meet precise client requirements.
4. End user testing
CIC solutions are built quickly and collaboratively, with multiple opportunities for our clients to access solutions and provide feedback. After functionality is developed, testing is performed to ensure solution accuracy.
5. Ongoing support
CIC provides high quality, ongoing support to all of our clients. Our support process is designed to provide rapid responses and timely resolutions, even when solutions are highly customized.